Military Commissary and
Exchange Offices
Consumers who shop at military commissaries and exchanges and who have a
question or problem should contact the local manager before contacting the
regional offices in this section. If your problem is not resolved at the local
level, then write or call the regional office nearest you. Be sure to discuss
the problem with the local and regional offices before contacting the national
headquarters of a commissary or exchange.
Defense Commissary Agency
Northeast Region
Defense Commissary Agency
Northeast
Region
Huber Road, Building 2257
Fort George G. Meade, MD
207555220
3016779782/9823
Fax:
3016779222/9230
Northwest/Pacific Region
Defense Commissary Agency
Northwest/Pacific Region
Box 339542
Fort Lewis, WA
954339542
2069673364/3663
Fax: 2069673663
Southwest Region
Defense Commissary Agency
Southwest
Region
Marine Corps Air Station El Toro
Building 694, P.O. Box
96017
Santa Ana, CA 927096017
7147263079
Fax: 7147264330
Midwest Region
Defense Commissary Agency
Midwest
Region
300 AFCOMS Way, Bldg. 3030
Kelly Air Force Base, TX
782416132
2109256655, ext. 328
Fax:
2109252619
Central Region
Defense Commissary Agency
Central
Region
5151 Bonney Road, Suite 201
Virginia Beach, VA
234624314
8043633500
Fax: 8043633565
Southern Region
Defense Commissary Agency
Southern
Region
60 West Maxwell Boulevard
Maxwell Air Force Base, AL
361126307
3349536318/6319
Fax:
3349532346/3725
European Region
Defense Commissary Agency
Europe
Region
DeCAEU
Unit 3060
Kapaun Air Station,
Germany
APO AE 090943060
011496313523150
Fax:
011496313523104
DeCA Headquarters
Defense Commissary Agency
1300 E
Avenue
Fort Lee, VA 238011800
8047348717
Fax: 8047348244
Army and Air Force Exchange Service Northeast Region
P.O.
Box 660320
Dallas, TX 752660320
2142777103
Southeast Region
P.O. Box 650447
Dallas, TX
752650447
2142777303
Central Region
P.O. Box 660320
Dallas, TX
752660320
2142777203
Western Region
P.O. Box 650429
Dallas, TX
752650429
2142777403
U.S. Headquarters
Army and Air Force Exchange Service
Headquarters
P.O. Box 660202
Dallas, TX 752660202
2143123993
Europe Region
Unit 24580
APO AE 09245
or
Europe Region
In der Witz 1418
Building 4001
55252
MainzKastel, Germany
01149911061347152863
Pacific Region
Unit 35163
APO AP 963785163
Okinawa, Japan
011816117457703
Marine Corps Exchange Service
Regional Headquarters
Marine Corps Exchange
Marine Corps
Logistics Base, Bldg. 7500
Albany, GA 317045003
9128886801
Fax: 9124390324
Marine Corps Exchange
Headquarters Battalion
Henderson Hall
P.O. Box 4009, Bldg. 26
Arlington, VA 222044009
7039798420
Fax: 7039790972
Marine Corps Exchange
Marine Corps Logistics Base, Bldg. 319
Barstow, CA 923115003
6192560212
Fax:
6192567027
Marine Corps Exchange
Marine Corps Air Station
P.O. Box
50018
Beaufort, SC 299045018
8035227578
Fax: 8035227077
Marine Corps Exchange
Marine Corps Base, Bldg. 895
Camp
Lejeune, NC 285425003
9104512481
Fax:
9103534105
Marine Corps Exchange
Marine Corps Base, Bldg. 1108
Camp
Pendleton, CA 920555003
6197256233
Fax:
6193850446
Marine Corps Exchange
Marine Corps Air Station
Bldg. 3918
Cherry Point, NC 285335003
9194477041
Fax:
9194472922
Marine Corps Exchange
P.O. Box 63073, Bldg. 1404
Kanehoe
Bay, HI 968635003
8082547522
Fax:
8082547508
Marine Corps Exchange
Camp Elmore
1251 Yalu Street
Norfolk, VA 235155003
8044231187
Fax:
8044235819
Marine Corps Exchange
Marine Corps Recruit Depot/ERR
Bldg.
202
Parris Island, SC 299055003
8035253301
Fax: 8035252872
Marine Corps Exchange
Marine Corps Combat
Development
Command
P.O. Box 229, Bldg. 3500
Quantico, VA
221340229
7036408800
Fax: 7036406708
Marine Corps Exchange
Marine Corps Recruit Depot/WRR
3800
Chosin Avenue
San Diego, CA 921405196
6192972500
Fax: 6195439025
Marine Corps Exchange
Marine Corps Air Bases West
P.O. Box
5010
El Toro, CA 92630
7145516532
Fax:
7148574031
Marine Corps Exchange
Marine Corps Air/Ground
Combat Center,
Bldg. 1533
Twentynine Palms, CA 922788150
6198306163
Fax: 6193683298
Marine Corps Exchange
Marine Corps Air Station
Bldg. 693
Yuma, AZ 853695003
5203412363
Fax:
5203441902
Retail Services Exchange
PSC 561, P.O. Box 1866
FPO AP
963101866
Iwakuni, Japan
011816117535641
Fax:
01181827217363
Marine Corps Exchange Service
Headquarters U.S. Marine Corps
Quantico, VA 22134
7037843821
Fax:
7037845354
Navy Exchange Service Centers
Navy Exchange Officer
Navy Exchange Service Center
Box 2
Jacksonville, FL 332120104
9047777200
Fax:
9047777221
General Manager
Navy Exchange Service Center
1560 Arleigh Burke
Crescent
Norfolk, VA 235113898
8044402200
Fax: 8044442131
General Manager
Navy Exchange Service Center
P.O. Box 133
Pearl Harbor, HI 96860
8084233201
Fax:
8084227897
Navy Exchange Officer
Navy Exchange Service Center
Naval
Station
Box 368036
San Diego, CA 921368036
6195442100
Fax: 6192317826
Commanding Officer
U.S. Navy Exchange Service Center
Europe
PSC 810, Box 33
FPO AE 096190033
011398172442
Fax:
011398172443
Selected Federal
Agencies
Many Federal agencies have enforcement and/or
complaint-handling duties for products and services used by the general public.
Others act for the benefit of the public, but do not resolve individual
consumer problems.
Agencies also have fact sheets, booklets and other information which
might be helpful in making purchase decisions and dealing with consumer
problems. If you wish to access Federal agencies electronically, the websites
and/or e-mail addresses are listed for a number of them. The numbers for text
telephones (TDD/TTY) are in bold type.
If you need help in deciding whom to contact with your consumer
problem, check the index at the end of this book or call the Federal
Information Center (FIC) toll free on 8006889889.
The Federal agencies listed below respond to consumer complaints and
inquiries.
Architectural and Transportation Barriers Compliance Board (ACCESS
Board)
1331 F Street, N.W., Suite 1000
Washington, DC 200041111
2022725434
Fax: 2022725447
Toll free:
8008722253
Commission on Civil Rights
Look in your telephone directory under "U.S. Government, Civil Rights
Commission." If it does not appear, call the FIC toll free on
8006889889 or contact:
Commission on Civil Rights
624 9th
Street, N.W.
Washington, DC 20425
2023768513 (complaint
referral in DC)
Toll free: 8005526843 (complaint referral
outside DC)
TDD nationwide: 2023768116 (complaint
referral) 2023768128 (publications)
2023768312
(public affairs)
Commodity Futures Trading Commission (CFTC)
Lafayette Centre
1155 21st Street, N.W.
Washington, DC 20581
2024185506 (complaints)
2024185080
(information)
TDD: 2024185514 (complaints)
TDD:
2024185515 (information)
Website: www.cftc.gov
Consumer Product Safety Commission (CPSC)
Call the CPSC hotline to report a hazardous product or
productrelated injury weekdays from 8:30 a.m. to 5 p.m. Recorded messages
on safety recommendations and product recalls are available 24 hours a day, 7
days a week. Call or write:
Product Safety Hotline
U.S. Consumer
Product Safety Commission
Washington, DC 20207
Toll free:
800638CPSC (2772)
TDD toll free:
8006388270
E-mail: info@cpsc.gov
Website:
www.cpsc.gov
Fax-on-demand: 3015040051
Department of Agriculture (USDA)
Animal and Plant Health Inspection Service
Public Affairs
Department of Agriculture
4700 River Road, Unit 51
Riverdale, MD
20737
3017347799
Website: www.aphis.usda.gov
Center for Nutrition Policy and Promotion
Department of
Agriculture
1120 20th Street, N.W.,
Room 200
Washington, DC
20036
2024182312
E-mail: cnpp-web@www.usda.gov
Website:
www.usda.gov/fcs/cnpp.html
Cooperative State Research, Education and Extension Service
Department of Agriculture
1400 Independence Avenue, S.W., Room
3328S
Washington, DC 20250
2027202332
E-mail:
webmaster@reeusda.gov
Website: www.reeusda.gov
Or consult county or
city government listings in your local telephone directory for the number of
your local Cooperative Extension Service office.
Food and Consumer Service
Office of Consumer Affairs
Department of Agriculture
3101 Park Center Drive,
Room 813B
Alexandria, VA 22302
7033051626
E-mail:
fcs-web@www.usda.gov
Website: www.usda.gov/fcs
Inspector General's Hotline
Office of the Inspector
General
Department of Agriculture
P.O. Box 23399
Washington, DC
20026
2026901622
Toll free: 8004249121
Meat and Poultry Hotline
Food Safety and Inspection
Service
Department of Agriculture
1400 Independence Avenue, S.W.,
Room 2925S
Washington, DC 20250
Voice/TDD:
2027203333
Voice/TDD toll free outside DC:
8005354555
Website: www.usda.gov/fsis
Office of Communications
Department of Agriculture
1400
Independence Avenue, S.W., Room 507A
Washington, DC 20250
2027202791
Rural Economic and Community Development
Department of
Agriculture
1400 Independence Avenue, S.E., Room 5037S
Washington, DC 20250
2027204323
E-mail:
webmaster@rurdev.usda.gov
Website: www.rurdev.usda.gov
Department of Commerce
Bureau of the Census
Customer Services
Washington, DC
20233
3014574100
Fax: 3014574714
Fax-on-demand: 9005552FAX
Office of Consumer Affairs
Department of Commerce
Room
5718
Washington, DC 20230
2024825001
Fax:
2024826007
Fax-on-demand: 2025011191
E-mail:
CAffairs@doc.gov
National Institute of Standards and Technology
Office of
Weights and Measures
Gaithersburg, MD 20899
3019754004
Fax: 3019260647
Fax-on-demand: 8009252453
E-mail: owm@nist.gov
Website: www.nist.gov/owm
Metric Program
Gaithersburg, MD 20899
3019753690
Fax: 3019481416
E-mail:
metric_prg@nist.gov
Website: www.nist.gov/metric
National Marine Fisheries Service
Inspection Services
Division
Department of Commerce
National Oceanic and Atmospheric
Administration
1315 EastWest Highway
Silver Spring, MD 20910
3017132355
Fax: 3017131081
Toll free:
800HACCP50 (voluntary fishery products inspection program)
National Weather Service
Constituent Affairs
Washington,
DC 20230
2024826090
Fax: 2024823154
Website: www.noaa.gov
Patent and Trademark Office
2121 Crystal Drive, Suite
0100
Arlington, VA 22202
7033058341
Fax:
7033085258
Website: www.uspto.gov/
Department of Defense
Office of National Ombudsman
National Committee for Employer
Support of the Guard and Reserve
1555 Wilson Boulevard, Suite 200
Arlington, VA 222092405
7036961391
Toll free outside
DC: 8003364590
Provides assistance with employer/employee
problems for members of the Guard and Reserve and their employers.
Department of Education
Clearinghouse on Disability Information
Department of
Education
330 C Street, S.W., Room 3132
Washington, DC
202022524
Voice/TDD: 2022058241
National Clearinghouse on Bilingual Education Hotline
Department of Education
1118 22nd Street, N.W.
Washington, DC 20037
2024670867
Toll free outside DC: 800321NCBE
Office of Governmental and Interagency Affairs
Department of
Education
600 Independence Avenue, S.W.
Room 3061
Washington, DC
20202
2024013679
Office of Public Affairs
Department of Education
600
Independence Avenue, S.W.
Room 2200
Washington, DC 20202
2024011576
Student Financial Aid Information
Department of
Education
P.O. Box 84
Washington, DC 20044
Toll free:
8004FEDAID (4333243) (For general information on student
loans, grants and scholarships available from the Department of Education.)
For questions on a defaulted account, call the Default Line: Toll free
8006213115.
Department of Energy
For information about conservation and renewable energy:
Energy Efficiency and Renewable Energy Clearinghouse
Department of Energy
P.O. Box 3048
Merrifield, VA 22116
Toll free:
8003633732
TDD toll free: 8002732957
BBS: 8002732955
E-mail: doe.erec@nciinc.com
For inquiries about weatherization assistance:
Office of Energy
Efficiency and Renewable Energy
Department of Energy
Washington, DC
20585
2025864074
Office of Intergovernmental and External Affairs
Department
of Energy
Washington, DC 20585
2025865373
Office of Scientific and Technical Information
Department of
Energy
P.O. Box 62
Oak Ridge, TN 37831
(written inquiries only)
Department of Health and Human Services (HHS)
Website: www.os.dhhs.gov
AIDS Hotline
Acquired Immune Deficiency Syndrome
Toll Free: 800342AIDS (3422437) (24 hrs.) Toll free:
800344SIDA (3447432) (for Spanish speaking, 8 a.m.-2
a.m.)
TDD toll free: 8002437889 (Mon.-Fri., 10 a.m.-10
p.m.)
Cancer Hotline
Toll free: 8004CANCER
Child Abuse and Neglect Hotline
7033857565
Toll free outside DC: 8003943366
Food and Drug Administration (FDA)
Look in your telephone
directory under "U.S. Government, Health and Human Services Department, Food
and Drug Administration." If it does not appear, call the Federal Information
Center toll free on 8006889889 or contact:
Consumer Affairs
and Information Staff
Food and Drug Administration
(HFE88)
Department of Health and Human Services
5600 Fishers
Lane, Room 1675
Rockville, MD 20857
3014433170 or
Toll free: 8005324440
Food Safety and Applied Nutrition
2022054314
or
Toll free: 8003324010
Health Care Financing Administration (HCFA)
Division of
Beneficiary Services
Department of Health and Human Services
6325
Security Boulevard
Baltimore, MD 21207
Toll free:
8006386833
(This is a taped answering service; a specialist
will return your call.)
HillBurton Free Hospital Care Hotline
Toll free in MD:
8004920359
Toll free outside MD: 8006380742
Inspector General's Hotline
HHS/OIG/Hotline
P.O. Box
23489
Washington, DC 20026
Toll free: 800HHSTIPS
National Health Information Center
Department of Health and
Human Services
P.O. Box 1133
Washington, DC 200131133
3015654167 (DC Metro Area) Toll free: 8003364797
National Runaway Switchboard
Toll free:
8006214000
Office of Child Support Enforcement
Department of Health and
Human Services
Washington, DC 20447
2024019373
Office for Civil Rights
Department of Health and Human
Services
Washington, DC 20201
2026190403
2155461570 (Spanish)
Toll free outside DC:
8003681019
TDD toll free: 8005377697
Office of Managed Care
HCFA
Department of Health and
Human Services
7500 Security Boulevard
Baltimore, MD 21244
4107864287
Medicare Hotline toll free: 8006386833
President's Council on Physical Fitness and Sports
Department of Health and Human Services
701 Pennsylvania Ave., N.W.
Suite 250
Washington, DC 20004
2022723421
Department of Housing and Urban Development (HUD)
Home Improvement Insurance Branch
Department of Housing and
Urban Development
L'Enfant Plaza
Room 3214
Washington, DC 20410
2027557400
Home Mortgage Insurance Division
Single Family
Housing
Department of Housing and Urban Development
451 Seventh
Street, S.W.
Room 9272
Washington, DC 20410
2027082700
Inspector General's Fraud Hotline
202-7084200
Toll free outside DC: 800-3473735
Interstate Land Sales/RESPA Division
Department of Housing
and Urban Development
451 Seventh Street, S.W.
Room 9146
Washington, DC 20410
2027084560
Manufactured Housing and Construction Standards Division
Department of Housing and Urban Development
L'Enfant Plaza
Room
3214
Washington, DC 20410
2027557430
Office of Affordable Housing Programs
Department of Housing
and Urban Development
451 Seventh Street, S.W.
Room 7164
Washington, DC 20410
2027082685
Office of Fair Housing and Equal Opportunity
Department of
Housing and Urban Development
451 Seventh Street, S.W.
Room 5100
Washington, DC 20410
2027084252
Toll free:
8006699777 (hotline complaints)
Department of the Interior
Bureau of Indian Affairs
Department of the Interior
Washington, DC 20240
2022083711
Bureau of Land Management
Department of the Interior
Washington, DC 20240
2024525125
Fish and Wildlife Service
Department of the Interior
Washington, DC 20240
2022084131
Geological Survey
Department of the Interior
12201
Sunrise Valley Drive
Reston, VA 22092
7036484427
National Park Service
Department of the Interior
Washington, DC 20240
2022086843
Department of Justice
Antitrust Division
Department of Justice
Washington, DC
20530
2025142401
Civil Rights Division
Look in your telephone directory under
"U.S. Government, Justice Department, Civil Rights Division." If it does not
appear, call the Federal Information Center toll free on 8006889889
or contact:
Civil Rights Division
Department of Justice
Washington, DC
20530
2025142151
Drug Enforcement Administration (DEA) Look in your telephone
directory under "U.S. Government, Justice Department, Drug Enforcement
Administration." If it does not appear, call the Federal Information Center
toll free on 8006889889 or contact:
Drug Enforcement
Administration
Department of Justice
Washington, DC 20537
2023078000
Federal Bureau of Investigation (FBI)
Look inside the front
cover of your telephone directory for the number of the nearest FBI office. If
it does not appear, look under "U.S. Government, Justice Department, Federal
Bureau of Investigation." You also may contact:
Federal Bureau of
Investigation
Department of Justice
Washington, DC 20535
2023243000
Immigration and Naturalization Service (INS)
Look in your
telephone directory under "U.S. Government, Justice Department, Immigration and
Naturalization Service." If it does not appear, call the Federal Information
Center toll free on 8006889889 or contact:
Immigration and
Naturalization Service
Department of Justice
425 I Street, N.W.
Washington, DC 20536
2025142648
TDD:
2025140139
Department of Labor
Office of Public Affairs
Department of Labor
Washington,
DC 20210
2022197316 (general inquiries)
Employment and Training Administration
Look in your
telephone directory under "U.S. Government, Labor Department, Employment and
Training Administration." If it does not appear, call the Federal Information
Center toll free on 8006889889 or contact:
Employment and
Training Administration
Office of Public Affairs
Department of Labor
Washington, DC 20210
2022196871
Employment Standards Administration
Office of Public
Affairs
Department of Labor
Washington, DC 20210
2022198743
Mine Safety and Health Administration
Office of Information
and Public Affairs
Department of Labor
Ballston Towers #3
Arlington, VA 22203
7032351452
Occupational Safety and Health Administration (OSHA)
Look in
your telephone directory under "U.S. Government, Labor Department, Occupational
Safety and Health Administration." If it does not appear, call the Federal
Information Center toll free on 8006889889 or contact:
Occupational Safety and Health Administration
Office of Information and
Consumer Affairs
Department of Labor
Washington, DC 20210
2022198148
Office of the Assistant Secretary for Veterans' Employment and
Training
Department of Labor
Washington, DC 20210
2022195573
Toll free: 8004422VET (Veterans' Job
Rights Hotline)
Office of Labor Management Standards
Department of Labor
Washington, DC 20210
2022197320
Pension and Welfare Benefits Administration
Office of
Program Services
Department of Labor
Washington, DC 20210
2022198776
Women's Bureau
The Women's Bureau Clearinghouse has
available a "Know Your Rights" series of information covering women's work
issues such as sexual harassment, pregnancy discrimination, and family and
medical leave. The Clearinghouse also provides information to employers and
employees about the work and family issues of dependent care (child and/or
elder care) policies.
Contact: Women's Bureau
Department of Labor
Washington, DC 20210
2022194486
Toll free:
8008275335 (24 hours) Website: www.dol.gov/dol/wb/
Department of State
Bureau of Consular Affairs Overseas Citizens Services
Department of State
Washington, DC 20520
2026475225
(emergencies and non-emergencies, Mon.-Fri., 8:15a.m.-10 p.m.)
After hours
emergencies, Sundays, holidays, call 2026474000 and ask for duty
officer.)
Website: www.travel.state.gov
Passport Services
Washington Passport Agency
1111 19th
Street, N.W.
Washington, DC 20524
2026470518
Visa Services
Department of State
Washington, DC
20520
2026631225
Department of Transportation (DOT)
Federal Aviation Administration (AOA20) Washington, DC
20591
Toll free: 800FAASURE (consumer hotline)
Air Safety:
Federal Aviation Administration
(ASY300)
Washington, DC 20591
Toll free:
8002551111 (safety hotline)
Airline Service Complaints:
Federal Aviation Administration
(C 75)
Aviation Consumer Protection Division
Washington, DC
20590
2023662220
Auto Safety Hotline and Fax-on-Demand Service
National Highway
Traffic Safety Administration (NHTSA)
Washington, DC 20590
2023660123
Toll free outside DC: 8004249393
TDD: 2023667899
TDD toll free outside DC:
8004249153
Website: www.nhtsa.dot.gov
Boating Safety Classes:
Boat U.S. Foundation
880 S.
Pickett Street
Alexandria, VA 22304
7038239550
Toll
free: 8003362628
Boating Safety Hotline:
United States Coast Guard
(GNAB5)
2100 Second Street, S.W.
Washington, DC
20593
2022671587
Toll free: 8003685647
Oil and Chemical Spills:
United States Coast Guard
National Response Center
2100 Second Street, S.W.
Room 2611
Washington, DC 205930001
2022672100 Toll free:
8004248802
Railway Safety:
Federal Railroad Administration
Office
of Safety (RRS)
400 Seventh Street, S.W.
Washington, DC 20590
2026323310
Department of the Treasury
Bureau of Alcohol, Tobacco and Firearms
Look in your
telephone directory under "U.S. Government, Treasury Department, Bureau of
Alcohol, Tobacco and Firearms." If it does not appear, call the Federal
Information Center toll free on 8006889889 or contact:
Bureau
of Alcohol, Tobacco and Firearms
Department of the Treasury
650
Massachusetts Avenue, N.W.
Washington, DC 20226
2029278500
To report lost or stolen explosives, or to report
explosive
incidents or bombings, call:
2029277777
Toll
outside DC: 8002834867 Website:
www.ustreas.gov/treasury/bureaus/atf/atf.html
Bureau of Engraving and Printing
Office of
Communications
Department of the Treasury
14th and C Streets, S.W.,
Room 109M
Washington, DC 20228
2028742517
Website:
www.ustreas.gov/treasury/bureaus/bep/bep.html
Bureau of the Public Debt
Public Affairs Officer
Office
of the Commissioner
Department of the Treasury
999 E Street, N.W., Room
553
Washington, DC 202390001
2022193302
Website:
www.ustreas.gov/treasury/bureaus/pubdebt/pubdebt.html
Comptroller of the Currency
The Comptroller of the Currency
handles complaints about national banks, i.e., banks that have the word
"National" in their names or the initials "N.A" after their names. For
assistance, look in your telephone directory under "U.S. Government, Treasury
Department, Comptroller of the Currency." If it does not appear, call the
Federal Information Center toll free on 8006889889 or contact:
Comptroller of the Currency
Compliance Management, Customer Assistance Unit
250 E Street, S.W.
Mail Stop 39
Washington, DC 202190001
Toll free: 8006136743
Website: www.occ.treas.gov
Financial Management Service
Office of Legislative and
Public Affairs
Department of the Treasury
401 14th Street, S.W., Room
555
Washington, DC 20227
2028746740
Website:
www.ustreas.gov/treasury/bureaus/finman/finman.html
Internal Revenue Service (IRS)
Look in your telephone
directory under "U.S. Government, Treasury Department, Internal Revenue
Service." If it does not appear, call the Federal Information Center toll free
on 8006889889 or call:
Toll free: 8008291040
(information and problem resolution)
Website: www.irs.ustreas.gov
Office of Thrift Supervision
The Office of Thrift
Supervision handles complaints about Federal savings and loans and Federal
savings banks. For assistance, contact:
Office of Thrift Supervision
Division of Consumer and Civil Rights
1700 G Street, N.W.
Washington,
DC 20552
2029065900
202906-6000
Toll free:
8008426929
Website:
www.ustreas.gov/treasury/bureaus/ots/ots/html
United States Customs Service
Look in your telephone
directory under "U.S. Government, Treasury Department, U.S. Customs Service."
If it does not appear, call the Federal Information Center toll free on
8006889889.
To report fraudulent import practices, drug smuggling activity, or
other illegal food or hazardous substances, call U.S. Customs Service's
Hotline:
Toll free: 800BEALERT.
Website:
www.ustreas.gov/treasury/bureaus/customs/customs.html
United States Mint
Customer Relations Division
Department of the Treasury
633 Third Street, N.W.
Washington, DC
20220
2023445027
United States Savings Bonds Division
Department of the
Treasury
Office of Public Affairs
800 K Street, N.W., Suite 800
Washington, DC 20226
2026222000
Toll free:
8004USBOND (toll free recording)
Department of Veterans Affairs (VA)
For information about VA medical care or benefits, write, call or visit
your nearest VA facility. Your telephone directory will list a VA medical
center or regional office under "U.S. Government, Department of Veterans
Affairs," or under "U.S.Government, Veterans Administration." You also may
contact the offices listed below.
For information about benefits:
Veterans Benefits Administration
(27)
Department of Veterans Affairs
810 Vermont Avenue, N.W.
Washington, DC 20420
Toll free: 8008271000
For information about medical care:
Veterans Health
Administration (167)
810 Vermont Avenue, N.W.
Washington, DC
20420
2022738952
For information about burials, headstones or markers, and presidential
memorial certificates:
National Cemetery System (402B2)
Department of Veterans Affairs
810 Vermont Avenue, N.W.
Washington, DC
20420
2022735221
For consumer information or general assistance:
Consumer Affairs
Service (075B)
Department of Veterans Affairs 810 Vermont Avenue,
N.W.
Washington, DC 20420
2022735760
Environmental Protection Agency (EPA)
Asbestos Information
Hotline: 2025541404
Fax:
2025545603
Emergency Planning and Community RighttoKnow
Information
Environmental Protection Agency
Washington, DC
20460
Toll free Hotline: 8005350202
Fax:
7034123333
General Information on Environmental Issues
3033126312
Toll free: 8002278917 (CO, MO, ND, SD,
UT, WY residents only)
Fax: 3033127061
Indoor Air Quality Information Clearinghouse
2022339048
Toll free: 8004384318
Fax:
2022339555
Inspector General's Whistle Blower Hotline
2022604977
Toll free outside DC: 8004244000
Fax: 2022606976
National Pesticides Telecommunications Network (NPTN)
Toll
free: 8008587378
Toll free outside TX: 800858PEST
Fax: 5417370761
Office of Public Liaison
Environmental Protection Agency
Washington, DC 20460
2022604454
Fax: 2022600130
Public Information Center PIC (3406)
Environmental
Protection Agency
Washington, DC 20460
2022602080 (general
information)
Fax: 2022606257
Resource Conservation and Recovery Act
RCRA/Superfund/UST
Hotline
Environmental Protection Agency
Washington, DC 20460
7034129810
Toll free outside DC: 8004249346
Fax: 7034123333
Safe Drinking Water Hotline
Toll free:
8004264791
Fax: 7032851101
Toxic Substances Control Act Assistance Information Service
Environmental Protection Agency
Washington, DC 20024
2025541404
Fax: 2025545603
Equal Employment Opportunity Commission
Look in your telephone directory under "U.S. Government, Equal
Employment Opportunity Commission." If it does not appear, call the Federal
Information Center toll free on 8006889889 or contact:
Office of Communications and Legislative Affairs
Equal Employment
Opportunity Commission
1801 L Street, N.W.
Washington, DC 20507
2026634900
Toll free outside DC area: 8006694000
(fileacharge information)
Toll free: 8006693362
(publications)
TDD Toll free outside DC area: 8006696820
(fileacharge information)
TDD toll free:
8006693302 (publications)
Federal Communications Commission (FCC)
General information: Public Services Division
Federal
Communications Commission
1919 M Street, N.W., Room 254
Washington, DC
20554
2024180200
Toll free: 8883228255
TTY: 2024182555
E-mail: fccinfo@fcc.gov
Website:
www.fcc.gov
Complaints about telephone systems:
Common Carrier
Bureau
Consumer Protection Division
Federal Communications
Commission
2025 M Street, N.W., Room 6202
Washington, DC 20554
2026327553
Complaints about radio or television:
Mass Media Bureau
Enforcement Division
Federal Communications Commission
2025 M Street,
N.W., Room 8210
Washington, DC 20554
2024181430
Cable service:
Federal Communications Commission
2033 M
Street, N.W.
Washington, D.C. 20036
2024187096
Federal Deposit Insurance Corporation (FDIC)
FDIC handles questions about deposit insurance coverage and complaints
about FDIC insured state banks which are not members of the Federal
Reserve System. For assistance, look in your telephone directory under "U.S.
Government, Federal Deposit Insurance Corporation." If it does not appear, call
the Federal Information Center toll free on 8006889889 or contact:
Division of Compliance and Consumer Affairs
Federal Deposit
Insurance Corporation
550 17th Street, N.W.
Washington, DC
204299990
2029423100
Toll free:
8009343342
Federal Emergency Management Agency
Look in your telephone directory under U.S. Government, Federal
Emergency Management Agency. If it does not appear, call the Federal
Information Center toll free on 8006889889 or contact:
Federal Insurance Administration
Federal Emergency
Management Agency
500 C Street, S.W.
Washington, DC 20472
2026462780
Toll free: 8006386620
Website:
www.fema.gov
Office of Emergency Information and Media Affairs
E-mail:
eipa@fema.gov (general inquiries)
Fax-on-demand: 202646FEMA
(24-hour service)
Office of Inspector General
Waste, Fraud and Abuse
Hotline
Toll free: 8003238603
Response and Recovery Directorate
Federal Emergency
Management Agency
500 C Street, S.W., Room 705
Washington, DC 20472
2026463454
Disaster victims living in presidentially-declared
major disaster areas can find out if they are eligible to apply for disaster
assistance by calling:
Toll free: 8004624029
TDD toll free:
8004627585
U.S. Fire Administration
Federal Emergency Management
Agency, NETC
16825 South Seton Avenue
Emmitsburg, MD 21727
3014471080
2026462449 Website: www.usfa.fema.gov
Federal Maritime Commission
Office of Informal Inquiries and Complaints
800 North Capitol
Street, N.W.
Washington, DC 20573
2025235807
Federal Reserve System
The Board of Governors handles consumer complaints about
statechartered banks and trust companies which are members of the Federal
Reserve System. For assistance, look in your telephone directory under U.S.
Government, Federal Reserve System, Board of Governors," or "Federal Reserve
Bank." If neither appears, call the Federal Information Center toll free on
8006889889 or contact:
Board of Governors of the Federal Reserve System
Division of
Consumer and Community Affairs
Washington, DC 20551
2024523693
TDD: 2024523544
Federal Trade Commission (FTC)
Look in your telephone directory under "U.S. Government, Federal Trade
Commission." If it does not appear, call the Federal Information Center toll
free on 8006889889 or contact:
Correspondence Branch
Federal Trade Commission
Washington, DC 20580 (written complaints only)
Public Reference Section
Federal Trade Commission
6th
& Pennsylvania Ave., N.W., Room 130
Washington, DC 20580
2023262222 (publications)
General Services Administration (GSA)
Business Service Centers
Look in your telephone directory
under "U.S. Government, General Services Administration." If this does not
appear, call the Federal Information Center or access the GSA website:
www.gsa.gov.
Consumer Information Center (CIC)
CIC publishes the
free Consumer Information Catalog which lists more than 200 free and
lowcost Federal booklets on a wide variety of consumer topics. For a free
copy of the Catalog, write to:
Consumer Information Catalog
Pueblo, CO 81009
7199484000.
Website: www.pueblo.gsa.gov (access to the
Catalog and full text of all publications)
CIC bulletin board:
2022087679.
Federal Information Center
(see page 3)
Federal Information Relay Service
(see page 114)
Surplus Federal Property Sales
GSA disposes of both personal
property and real estate. Look in your telephone directory under "U.S.
Government, General Services Administration." If it does not appear, call the
Federal Information Center toll free on 8006889889.
Government Printing Office (GPO)
Government Publications
Government Printing Office
P.O.
Box 371954
Pittsburgh, PA 152507954
2025121800
Subscriptions to Periodicals
Government Printing Office
P.O. Box 371954
Pittsburgh, PA 152507954
2025122267
National Archives and Records Administration
8th and Pennsylvania Avenue, N.W.
Washington, DC 20408
2025015400
TDD: 2025015404
Fax:
2025017154
National Archives and Records Administration at College Park
(Archives II)
8601 Adelphi Road
College Park, MD
207406001
3017136800
Fax: 3017136920
E-Mail: inquire@nara.gov
Website: www.nara.gov
Federal Register
National Archives and Records
Administration
800 N. Capitol Street, N.W.
Washington, DC 20408
2025234534
TDD: 2025235229 Fax:
2025236866
National Council on Disability (NCD)
1331 F Street, N.W.
Suite 1050
Washington, DC
200041107
2022722004
TDD: (202) 2722074
National Credit Union Administration
The National Credit Union Share Insurance Fund provides Federal
insurance for nearly 13,000 credit unions. Look in your telephone directory
under "U.S. Government, National Credit Union Administration." If it does not
appear, call the Federal Information Center toll free on 8006889889
or contact:
National Credit Union Administration
1775 Duke Street
Alexandria, VA 223143428
7035186300
National Labor Relations Board
Office of the Executive Secretary
1099 14th Street, N.W.,
Room 11600
Washington, DC 20570
2022731940
Nuclear Regulatory Commission (NRC)
Office of Public Affairs
Washington, DC 20555
3015042240
Pension Benefit Guaranty Corporation
Customer Service Center
1200 K Street, N.W.
Washington,
DC 20005
2023264000
TDD: 2023264179
Postal Rate Commission
Office of the Consumer Advocate
Postal Rate Commission
1333 H Street, N.W.
Suite 300
Washington, DC 20268
2027896830
Postal Service
If you experience difficulty when ordering merchandise or conducting
business transactions through the mail, or suspect that you have been the
victim of a mail fraud or misrepresentation scheme, contact your postmaster or
local Postal Inspector. Look in your telephone directory under "U.S.
Government, Postal Service U.S." for these local listings. If they do not
appear, contact:
Chief Postal Inspector
U.S. Postal Service
Washington,
DC 202602100
2022682284
For consumer convenience, all post offices and letter carriers have
postagefree Consumer Service Cards available for reporting mail problems
and submitting comments and suggestions. If the problem cannot be resolved
using the Consumer Service Card or through direct contact with the local post
office, write or call:
Consumer Advocate
United States Postal Service
Washington, DC 202602200
2022682284
TDD:
2022682310
President's Committee on Employment of People with Disabilities
1331 F Street, N.W., Suite 300
Washington, DC 200041107
2023766200
TDD: 2023766205
Railroad Retirement Board
844 North Rush Street
Chicago, IL 606112092
3127514500
Securities and Exchange Commission (SEC)
450 Fifth Street, N.W.
Mail Stop 112
Washington, DC 20549
For information and complaints:
Office of Investor Education and Assistance
2029427040
Fax: 2029429634
E-mail: help@sec.gov
For information and to order publications:
Toll free:
800SEC0330 Website: www.sec.gov
Small Business Administration (SBA)
Consumer Affairs
409 Third Street, S.W.
Washington, DC
20416
Toll free: 800UASKSBA (information)
Social Security Administration
Office of Public Inquiries
6401 Security Boulevard
Baltimore, MD 21235
Toll free: 8007721213
Surface Transportation Board (STB)
1925 K Street, N.W.
Washington, DC 20006
Complaints about railroad rates and services:
Office of
Compliance and Enforcement
2029275500
General
information:
Office of Public Services
2029276184
Fax: 2029275158
Press releases:
Office of Press Service
2029275350
Fax:
2029276107
Tennessee Valley Authority (TVA)
Public Relations
400 West Summit Hill Drive
Knoxville, TN
37902
4236327196
United States Information Agency
301 4th Street, S.W.
Washington, DC 20547
2026195151
2026194355
TDD Services for Hearing and
Speech Impaired Individuals
Hearing or speech impaired individuals who use a Telecommunications
Device for the Deaf (TDD or TTY) can get assistance for calls to a TDD number
by calling:
Toll free 8008551155
If you need assistance and you have TDD equipment, this number will put
you in touch with a TDD operator who can help you with the following:
- calling card calls (with an accepted telephone calling card);
- collect calls (paid for by the person you are calling);
- person-to-person calls (a call to a specific person);
- third-party calls (calls billed to a number other than the one you
are calling to or from);
- calls from a public phone (only calling card, collect,
person-to-person or third-party); and
- directory assistance (provide the person's name, street address, city
and state).
Telecommunications Relay Services
Telecommunications relay services are a way to link telephone
conversations between hearing individuals, using a standard (voice) telephone,
and hearing and speech impaired individuals, using a TDD. Relay services allow
hearing individuals to call TDD numbers and allow hearing and speech impaired
individuals to call standard (voice) telephone numbers. Calls can be made from
a standard (voice) telephone number to a TDD number or from a TDD number to a
standard (voice) telephone number.
Local Telecommunications Relay
Services
To comply with the "Telecommunications" portion of the Americans with
Disabilities Act (ADA), a number of states operate local relay services to link
hearing and hearing- and speech-impaired individuals in their local areas.
Consult your local telephone directory for information on the use, services
provided and dialing instructions for your local relay.
Federal Information Relay Service
The Federal Information Relay Service (FIRS) provides telecommunications
service accessibility for individuals who are deaf, hard of hearing and speech
impaired to conduct official business nationwide with and in the Federal
Government. FIRS serves as an intermediary for conversations between hearing
individuals, deaf, hard of hearing and speech impaired individuals using
Telecommunications Devices for the Deaf (TDD/TTY). FIRS toll free TDD/TTY/voice
number is 8008778339.
For more information on relay communications or to obtain a FIRS
brochure on how to use the FIRS service, call toll free: 8008770996
(TDD/TTY/voice).
If you would like copies of the U.S. Government TDD/TTY Directory,
write:
Consumer Information Center
Department 582C
Pueblo, CO
81009
Website: www.gsa.gov/et/fic-firs/firs.htm
Books for Blind and Physically
Disabled Persons
The Library of Congress has a free reading
program for anyone who is unable to read standard printed materials as a result
of temporary or permanent visual or physical limitations. More than 106,900
books, magazines and other publications in 15 million copies are available in
braille and/or audio recordings. Information and catalogs for selecting reading
material are issued in large print, braille, recorded, computer-diskette and
CD-ROM editions, and on the Internet.
Special playback equipment is distributed on free loan from the Library
of Congress. Cassettes and records can be ordered from approximately 143
cooperating libraries. Anyone who is medically certified as unable to hold a
book or who is unable to read ordinary print because of a visual handicap may
borrow and return these materials, postage-free. For more information, call or
write:
National Library Service for the Blind
and Physically
Handicapped
The Library of Congress
Washington, DC 20542
2027075100
Toll free: 8004249100
Recording for the Blind and Dyslexic (RFB&D) is a national,
non-profit organization that provides recorded textbooks, library services and
other educational resources for people who cannot read standard print because
of a visual, perceptual or physical disability. RFB&D has a 75,000-volume
lending library of audio books. Special 4-track tape players and recorders are
available for purchase through RFB&D for use with the audio books.
RFB&D's line of tape players and recorders includes four portable models
and two desktop models--all of which are affordable, lightweight and readily
available.
RFB&D also offers the non-profit sale of books on computer disk
(E-Text). The E-Text collection contains more than 500 titles, ranging from
computer manuals and works of literature to an assortment of reference books.
RFB&D offers two forms of membership--Individual and Institutional.
There is a registration fee of $50 and an annual fee of $25 for individual
members. Schools and agencies may purchase a level of institutional membership
that meets the needs of the students they serve.
For more information or to request an application, call, write or visit
the website:
Recording for the Blind and Dyslexic
20 Roszel Road
Princeton, NJ 08540
6094520606
Toll free:
8002214792
Website: www.rfbd.org
Index
Handbook Contents
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